Complete Guide to Profile & Security Settings in Socialhose

Introduction

Your profile settings allow you to personalize your Socialhose experience and keep your account secure. This guide walks you through managing your personal information, configuring notification preferences, and maintaining a secure password.

Managing Your Profile

Accessing Your Profile

1. Click your profile icon in the top right corner

2. Select Profile or Settings

3. The Profile tab shows your personal information

Editing Your Profile

To edit your profile:

1. Click the Edit button in the top right of the Profile tab

2. Update any fields you want to change

3. Click Save Changes when done

4. Click Cancel to discard changes

Profile Fields

Basic Information

• First Name * - Your given name (required)

• Last Name * - Your family name (required)

• Email * - Your login email address (required, must be valid format)

• Phone - Contact number (optional, must be valid phone format if provided)

Professional Details

• Job Title - Your role or position (optional)

Additional Information

• Location - Your city, region, or country (optional)

• Bio - A brief description about yourself (optional, text area)

Preferences

• Timezone - Select your timezone for accurate scheduling and timestamps. Options include all major timezones worldwide.

• Language - Choose your preferred interface language:

  • English

  • العربية (Arabic)

Field Validation

The profile form validates your input:

• First Name - Required, cannot be empty

• Last Name - Required, cannot be empty

• Email - Required, must be a valid email format

• Phone - If provided, must be a valid phone number format

You'll see error messages beneath any fields with invalid input.

Saving Changes

1. Make your edits while in edit mode

2. Click Save Changes

3. A success notification confirms your profile was updated

4. The page exits edit mode and shows your updated information

Profile Visibility

Your profile information is visible to:

• Other members of your organization

• Team members you collaborate with

• In activity logs and campaign assignments

Best Practices

• Keep your name current - Helps team members identify you

• Set your timezone correctly - Ensures accurate alert timing and report scheduling

• Use a valid email - Required for password resets and important notifications

• Add your job title - Helps colleagues understand your role

Notification Preferences

Accessing Notification Settings

Notification preferences are located in the Profile tab, below your personal information:

1. Go to Settings → Profile

2. Click Edit to enter edit mode

3. Scroll down to the Notification Preferences section

Available Notification Options

Email Notifications

Toggle on/off to receive email notifications about:

• Campaign alerts and mentions

• Important account updates

• System notifications

Default: Enabled

Push Notifications

Toggle on/off to receive browser push notifications for:

• Real-time mention alerts

• Crisis alerts (if enabled for your campaigns)

• Time-sensitive updates

Default: Enabled

Weekly Reports

Toggle on/off to receive weekly summary emails containing:

• Campaign performance summaries

• Mention counts and trends

• Key insights from the past week

Default: Enabled

Marketing Emails

Toggle on/off to receive:

• Product announcements

• Feature updates

• Tips and best practices

• Promotional offers

Default: Disabled

Saving Notification Preferences

1. Toggle the switches for your preferred settings

2. Click Save Changes

3. Your notification preferences are updated immediately

Notification Tips

• Keep Email Notifications on - Ensures you don't miss important alerts

• Enable Push Notifications - For real-time awareness of critical mentions

• Weekly Reports - Great for staying informed without constant checking

• Marketing Emails - Optional, but helps you learn about new features

Security Settings

Accessing Security Settings

1. Go to Settings (click your profile icon → Settings)

2. Click the Security tab

Account Information

The Security tab displays your account information:

• Member Since - The date your account was created

• Email - Your registered email address

• Last Login - When you last logged into your account

This information is read-only and helps you verify your account details.

Changing Your Password

How to Change Your Password

To update your password:

1. Go to Settings → Security tab

2. Find the Change Password section

3. Enter your Current Password

4. Enter your New Password

5. Enter your new password again in Confirm New Password

6. Click Change Password

Password Requirements

• Minimum 8 characters

• Cannot be the same as your current password

• New password and confirmation must match

Password Strength Tips

For a strong password:

1. Use a password manager - Generate and store strong, unique passwords

2. Mix character types - Combine letters, numbers, and symbols

3. Make it long - Longer passwords are more secure

4. Avoid personal information - Don't use birthdays, names, or common words

5. Create unique passwords - Don't reuse passwords across different services

6. Consider passphrases - Multiple random words are strong and memorable

After Changing Your Password

• You'll see a success message confirming the change

• Use your new password for future logins

• Update any password managers you use

• Other active sessions may be logged out for security

Common Password Errors

ErrorCauseSolution"Current password required"Current password field is emptyEnter your current password"New password required"New password field is emptyEnter a new password"Password must be at least 8 characters"New password is too shortUse 8 or more characters"Passwords do not match"Confirmation doesn't match new passwordRe-enter the confirmation password"Incorrect current password"Current password is wrongEnter the correct current password

Forgot Your Password?

If you can't remember your current password and need to reset it:

1. Log out of your account (if logged in)

2. Go to the Login page

3. Click "Forgot Password?" link

4. Enter your email address

5. Click Send Reset Link

6. Check your email for a password reset link

7. Click the link and create a new password

Note: Password reset links expire after a set period for security. If yours expires, request a new one.

Security Best Practices

Password Security

• Change your password regularly - Consider updating every 90 days

• Never share your password - Not even with team members or support

• Use unique passwords - Don't reuse passwords across services

• Beware of phishing - Never enter your password on suspicious sites

Account Security

• Keep your email current - Required for password resets

• Log out on shared devices - Always log out when using public computers

• Monitor for suspicious activity - Watch for unexpected emails or login notifications

Warning Signs to Watch For

Contact support immediately if you notice:

• Unexpected password reset emails

• Login notifications you didn't trigger

• Changes to your account you didn't make

• Emails about actions you didn't take

If You Suspect Unauthorized Access

1. Change your password immediately

2. Review your profile for any unauthorized changes

3. Check your organization for unexpected members or changes

4. Contact support if you need assistance

Getting Help

If you need assistance with profile or security settings:

1. Visit our Help Center for more guides and FAQs

2. Contact Support through the Help page

3. For urgent security concerns, reach out immediately

Your account security is our priority. Don't hesitate to contact us if something seems wrong.