Improving Patient Satisfaction Through Social Listening
How a regional healthcare network used social media monitoring to identify service gaps and improve patient experience scores by 40%.
Patient experience scores improved through targeted service fixes identified by social listening.
Faster clinical response by surfacing urgent mentions in real time.
Operational savings from reducing manual monitoring and outbound follow-up.
Patient Experience Playbook
Social media monitoring to identify service gaps and improve patient experience.
Worldwide Coverage
Worldwide coverage monitoring conversations and sentiment in real-time across all channels and platforms.
Instant Alerts
Alert notifications for relevant news updates. Get instant alerts when potential issues arise.
Shareable Dashboards
Shareable dashboards and newsletters for stakeholder communication and crisis documentation.
Care Team Analytics
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Channel Breakdown
Track post distribution across mainstream news, blogs, Twitter, Instagram, and Reddit.
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AI-Powered Sentiment
AI-enabled sentiment analysis categorizes content as negative, neutral, or positive automatically.
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Audience Segmentation
Segment audiences by demographics and interests.
Care Outcomes You Can Measure
Join Regional HealthSystem and other providers who turned insight into better experiences.
Patient experience scores improved by identifying service gaps through social listening.
Clinical teams reduced response times by routing urgent mentions to the right teams instantly.
Cost savings from eliminating manual monitoring and consolidating reporting workflows.
Ready to improve patient satisfaction?
Join healthcare teams that transformed their media monitoring strategy with SOCIALHOSE.
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