Improving Patient Satisfaction Through Social Listening
Track patient experience the way patients actually talk about it, across every major platform and in Spanish as well as English, in real time.
Patient Experience Playbook
Social media monitoring to identify service gaps and improve patient experience.
Worldwide Coverage
Worldwide coverage monitoring conversations and sentiment in real-time across all channels and platforms.
Instant Alerts
Alert notifications for relevant news updates. Get instant alerts when potential issues arise.
Shareable Dashboards
Shareable dashboards and newsletters for stakeholder communication and crisis documentation.
Care Team Analytics
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Channel Breakdown
Track post distribution across mainstream news, blogs, X, Instagram, and Reddit.
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AI-Powered Sentiment
AI-enabled sentiment analysis categorizes content as negative, neutral, or positive automatically.
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Audience Segmentation
Segment audiences by demographics and interests.
We ran this playbook on Texas healthcare, then published the results
The Texas Healthcare Conversation Report (Edition 02) analyzed 13 weeks of public posts about Texas healthcare, April through June 2026. It measures the Voice Gap: the distance between how hospitals describe care and how patients experience it. Every figure comes from the same Socialhose feed your team would use.
Institutional posts ran 78% positive. Patient posts ran 53% negative. This is the distance between them.
The gap grew week over week across 1,564 analyzed posts as the quarter went on.
A separate access channel, 52% negative, raising appointments, vaccines, and access on its own terms.
Published by Social Knowing, our independent research journal. All figures derive from the Socialhose Public API and are frozen at publication; the live TX Health Monitor carries the current reading.
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